EverAbility Group have a long and proud history of providing services for people with disability across Western Australia and Tasmania. We are a purpose-driven organisation championing independence, inclusion and empowerment for people with low or no vision, disability and developmental needs across Western Australia and Tasmania.
EverAbility Group’s nearly 200 staff and over 500 volunteers support a growing group of diverse services which includes:
VisAbility - our specialised service supporting people with low or no vision.
Guide Dogs WA and Guide Dogs Tasmania – our iconic service raising and training life changing assistance dogs.
Kites Children’s Therapy – our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges.
Job Description
Are you passionate about supporting people to access life‑changing services? Do you thrive in a busy, client‑focused environment where no two days are the same?
Join EverAbility Group as an Intake Officer and play a key role in helping individuals begin their journey with our services.
Key Responsibilities
Provide accurate, respectful and timely customer service to all clients and stakeholders.
Act as the first point of contact for new clients, offering clear information on services and eligibility.
Monitor referrals and maintain intake waitlists to support efficient onboarding.
Record and update client information in Client Management Systems.
Liaise with referrers and stakeholders to facilitate client access to services.
Verify funding or payment arrangements before scheduling services (e.g., NDIS, HCP, private pay).
Monitor therapist availability & advise of waitlist times.
Respond promptly to communications related to new clients and general enquiries.
Maintain compliance with privacy, confidentiality and data protection requirements.
Contribute to continuous improvement by providing feedback on processes and workflows.
Escalate service delivery issues to the Team Leader.
Represent VisAbility at client-facing events and engagement activities as required.
Desired Skills and Experience
About you
Essential Skills
Experience in Microsoft Word, email and client database software.
Highly developed customer service skills.
Ability to maintain a high level of confidentiality and professionalism.
Demonstrate initiative, follow processes, take direction, and work without close supervision.
Well-developed interpersonal skills and an ability to work effectively in a team environment.
Excellent communication skills and telephone etiquette.
Ability to communicate with a diverse range of people.
Flexibility, resourcefulness and effective time and stress management.
Desirable skills
Certificate in Community Services, Disability Services or Administration.
Experience in a customer service role within disability, aged care, or a related field.
Experience working within the NDIS or Aged care environment.
Experience in Microsoft Word, email and client database.
Required Compliance Documentation
National Police Clearance
NDIS Worker Screening Check
Working with Children Check
Benefits You’ll Enjoy:
In return, you’ll enjoy a range of benefits including:
Up to 3 days additional paid leave during year-end holiday season!
Salary packaging, an opportunity to increase your take-home pay!
17.5% annual leave loading, where applicable
Free parking and easy public transport access
Stay active with free on-site gym facilities.
Thrive in a culture that values flexibility and supports work–life balance
Ongoing professional development and training
Employee Assistance Program
How to apply?
Apply at Join our Team - EverAbility Group and let’s chat about what life at EverAbility Group could look like for you.
Applications close at 4:00 PM on Wednesday 25 March 2026.
(We may interview early, so please apply as soon as you can.)
For further information contact Stephanie Smales, Team Leader - Client Experience Team at stephanie.smales@everabilitygroup.org.au
We encourage people with disability and of Aboriginal and Torres Strait Islander background to apply. Everyone is welcome, as we are an inclusive and diverse workplace
