A little about us:
EverAbility Group have a long and proud history of providing services for people with disabilities across Western Australia and Tasmania. Together, our team of nearly 200 staff and over 500 volunteers support our growing group of diverse services. This opens up a world of possibilities for our clients – and also opens up a host of career opportunities for you!
Our growing family of services at EverAbility Group include:
VisAbility - our specialised service supporting people with blindness or vision impairment.
Guide Dogs WA and Guide Dogs Tasmania – our iconic service raising and training life changing assistance dogs.
Kites Children’s Therapy – our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges.
Perron Place - our innovative and collaborative community centre.
We are looking for a motivated and reliable individual to join our team on a 12- month fixed- term, full time basis (maternity leave).
This role offers an exciting opportunity to support key operations, including billing, policy updates, training facilitation, and contract management. The successful candidate will work closely with various teams to ensure smooth service delivery and provide timely solutions. If you're organised, proactive, and ready to step into a dynamic environment, we encourage you to apply!
Role Duties include:
- Identifying and correcting billing errors
- Revising and updating funding policies
- Addressing queries related to invoicing issues from Finance
- Escalating overdue Service Agreement revisions to the Customer Experience Team/Therapists
- Monitoring PRODA for service booking changes and initiating early plan reviews
- Managing Contract Acquittals (e.g., CHSP, HACC)
- Providing and facilitating Penelope training, including basic, police, and messages/workflow training.
- Managing records in our Client Relation Management system
- Performing ad-hoc duties as required
Essential Skills:
• Exceptional level of computer literacy
• Demonstrated experience collaborating with key internal and external stakeholders
• Demonstrated ability in the provision of basic training in IT systems
• Excellent communication skills, both written and oral. • Ability to work both independently and as a part of a team
• Ability to identify and engage with different stakeholder groups • High level of attention to detail.
• National Police Clearance Certificate, NDIS Workers Screening Check, Working with Children’s Check.
• Evidence of influenza vaccination
Desirable:
• Previous experience in a similar, data-related role within the Disability Sector.
• Experience in processing NDIS, Medicare, My Aged Care or Private Health payments.
• Formal Qualification in Business or related field.
Benefits:
In return, you will be rewarded with:
- Free onsite parking and close to public transport (across the road from Victoria Park Train Station)
- Enjoy up to 3 days of paid leave during the Christmas and New Year holidays!
- Free access to our gym
- Ongoing professional development and training
- Employee Assistance Program
- NFP salary packaging options – use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay!
How to apply?
If you’re ready to help us, make a difference, click Apply and let’s chat about what life looks like at EverAbility.
Applications close at 4:00 PM on Friday, 31 January 2025. However, please note that interviews may commence prior to the closing date, and the job advertisement may close earlier than expected. To avoid disappointment, we encourage you to submit your application as soon as possible.
For further information please contact Janhvi Vaya, Team Leader - Client Experience Team at janhvi.vaya@visability.com.au.
We encourage people with disability and of Aboriginal and Torres Strait Islander background to apply. Everyone is welcome, as we are an inclusive and diverse workplace.
